Frequently asked questions

Purchase Procedure:
To begin, use the "Add to Cart" function to add your chosen products to the digital basket. Complete your transaction through the checkout portal, accessible from the cart page.
Financial Data Protection:
Our PCI-compliant systems fully secure your payment information, with monitoring provided by dedicated digital security specialists.
Order Processing Duration:
Within three business days of successful order verification, shipment notifications will be sent to you via email.
Package Monitoring:
After a purchase is made, a traceable shipment code is automatically generated for each transaction and becomes visible.
Delivery Fee Structure:
Shipping costs are based on geographic variables and are confirmed when you input your address during the checkout process.
Multiple Product Shipments:
Unless specifically consolidated, different items will generally be shipped separately.
Return Policy Details:
Enjoy easy returns with full reimbursement within 30 days or credit options that extend to six months. Refunds usually take 10 business days after the returned item is received, subject to how busy operations are.
Promotional Item Policy:
If the remaining products no longer satisfy the promotional criteria, free gifts need to be returned. Retaining unqualified gifts will lead to either subtracting their value from the refund or issuing a separate bill.
Order Adjustments:
Submitted orders can’t be altered, but unused items qualify for a complete price refund (with delivery fees deducted).
Extended Assistance:
For operational inquiries, browse our comprehensive FAQ library or contact francisdiana47935@hotmail.com for prompt help.